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Ugaav Music Private Limited

Privacy Policy

Effective Date: 29 June 2025

This Privacy Policy (“Policy”) governs the collection, use, disclosure and protection of personal information by Ugaav Music Private Limited (“Store”), having its principal place of business at 3/170, Rajiv Gandhi Salai, OMR, Thoraipakkam, Chennai, Tamil Nadu 600097, India. By accessing or using our website (hosted on the Wix.com platform), purchasing Products, or otherwise providing personal information to us, you (“You” or “User”) agree to the terms of this Policy.

1. Definitions

  • “Personal Information” means any information relating to an identified or identifiable natural person, including name, postal address, email address, telephone number, billing and shipping information, payment details, transaction history and any other information submitted by You.

  • “Services” means the Store’s website (built and hosted on Wix.com), mobile application, in-store systems, customer support and any other services provided by the Store.

  • “You” or “User” means any individual who accesses the Services or provides Personal Information to the Store.

2. Information We Collect

  1. Information You Provide

    • Account registration details (name, email, password)

    • Contact information (address, phone number)

    • Payment information (credit/debit card details, UPI ID, other payment credentials)

    • Order and transaction history

    • Customer service inquiries, feedback, survey responses

  2. Automatically Collected Information

    • Device identifiers, browser type and operating system

    • IP address and referring URLs

    • Pages visited, clicks and time spent on pages

    • Cookies, web beacons and similar tracking technologies (including Wix Analytics cookies)

  3. Third-Party Sources

    • Social media platforms (if you link or log in via social accounts)

    • Analytics providers (e.g. Google Analytics, Wix Analytics)

    • Payment gateways and fraud-prevention services

    • Hosting provider: Wix.com

3. Use of Information

  • Order Fulfillment & Account Management: Process and ship your orders; manage your account and payment; send confirmations and receipts.

  • Customer Service: Respond to inquiries, handle returns/exchanges, and resolve issues.

  • Marketing & Promotions: Send newsletters, promotional offers, surveys or other marketing communications (you may opt out at any time).

  • Analytics & Improvements: Analyze usage patterns (via Wix Analytics and other tools) to improve our website, products and Services; detect and prevent fraud.

  • Legal Compliance & Safety: Comply with applicable laws (e.g. Information Technology Act, 2000), enforce our Terms & Conditions, and protect our rights.

4. Hosting & Third-Party Services

  • Wix.com Platform: Our website is built and hosted on the Wix.com platform. Wix provides us with the online e-commerce and website infrastructure that allows us to share our content and Services. Wix may collect and process certain data (including cookies and log files) in accordance with its own Privacy Policy. For details, please see Wix Privacy Policy.

  • Other Service Providers: We engage third parties—such as payment processors, delivery companies, analytics providers and customer support tools—to perform services on our behalf. They are bound by confidentiality obligations and may use your Personal Information only to the extent necessary to perform these services.

5. Cookies & Tracking Technologies

  • We use cookies, web beacons and similar technologies (including Wix Analytics cookies) to personalize content, enhance user experience, remember preferences and track site usage.

  • You can manage or disable cookies via your browser settings; however, disabling may affect website functionality.

6. Disclosure of Information

We do not sell or rent your Personal Information. We may share information with:

  • Service Providers & Partners: Carriers, payment gateways, hosting (Wix.com), IT providers, marketing and analytics partners—solely to perform services on our behalf under confidentiality obligations.

  • Legal & Regulatory Authorities: When required by law, regulation, court order or to protect rights, property or safety of the Store, Users or others.

  • Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, financing or bankruptcy, in which case Personal Information may be transferred as an asset.

7. Data Security & Storage

  • We implement reasonable administrative, technical and physical safeguards to protect Personal Information against unauthorized access, disclosure, alteration or destruction.

  • Personal Information is stored on secure servers provided by Wix.com and, where applicable, our payment and analytics partners.

  • We regularly review our security practices and update them as needed.

8. Data Retention

  • We retain Personal Information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes and enforce our agreements.

  • Thereafter, data is securely deleted or anonymized.

9. Children’s Privacy

  • Our Services are not directed to children under 13 years of age. We do not knowingly collect Personal Information from children under 13.

  • If we learn that we have collected Personal Information from a child under 13, we will delete it promptly. Parents or guardians may contact us to request deletion.

10. Your Rights & Choices

  • Access & Correction: You may access, update or correct your Personal Information by logging into your account or contacting us.

  • Opt-Out: You may opt out of marketing communications by following unsubscribe instructions or contacting us.

  • Deletion & Portability: You may request deletion of your Personal Information or receive a portable copy, subject to applicable law and our obligation to retain certain data.

  • Grievance Redressal: You may lodge any grievance regarding the handling of your Personal Information with our Data Protection Officer (see Section 13).

11. Third-Party Links

  • Our website or communications may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties before providing Personal Information.

12. Changes to This Policy

  • We reserve the right to amend this Policy at any time by posting the revised version on our website with an updated Effective Date.

  • Continued use of our Services after changes indicates your acceptance of the revised Policy.

13. Contact Information

For questions, requests or grievances regarding this Policy, please contact:

  • Data Protection Officer

  • Email: ugaavmusic@gmail.com

  • Phone: +91 75502 49646

  • Address: Ugaav Music Private Limited
    3/170 Rajiv Gandhi Salai, OMR, Thoraipakkam
    Chennai, Tamil Nadu 600097, India

By using our Services or providing Personal Information, you acknowledge that you have read, understood and agree to this Privacy Policy in full.

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